Ticket Volume - IT Podcast
Welcome to Ticket Volume podcast! For the third year in a row, join Matt's chats with multiple IT leaders about Service Management, technology, business, networking, cybersecurity, and more.
Ticket Volume is an ITSM podcast powered by InvGate.
Our main goal is to connect and build a community of Service Management professionals with new ideas and perspectives to improve IT experiences, manage better teams, and create more value.
Find our episodes on all podcast platforms (we have over 100 to choose from!).
Ticket Volume - IT Podcast
[WEBINAR] Register for Gene Kim's Q&A: bit.ly/3JoS2MY
1 year ago (edited) | [YT] | 1
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Ticket Volume - IT Podcast
NEW LIVE EPISODE IN A WEEK!
Register here: bit.ly/3sAfhyC
On September 8, join Matt Beran and David Foxen as they go over the most common ITAM challenges (and how to solve them). Plus, David's vast experience on the topic helped him collect some epic fails, stories, and learnings to share!
So, mark it on your calendar, and bring your questions to make the most out of the talk!
2 years ago | [YT] | 0
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Ticket Volume - IT Podcast
Ticket Volume Live: IT + CX: The Experience Sweet Spot, with Nate Brown
May 12, 10 AM (GMT-6)
Register at: invgate.com/ticket-volume/live/
While digital transformation isn't a prerequisite to improving customer experiences, it sure helps! However, it's not that simple. If you're trying to upgrade your digital experiences (or just looking to measure the perception of services and products better), join Matt Beran and Nate Brown (Arise) on this live session to understand and overcome the blockers and friction that tend to get in the way of great experiences.
Nate Brown is the Senior Director of CX at Arise and Co-Founder of CX Accelerator. His primary focus is helping employees understand the customer journey and how they play a role in improving it. Some of his previous experience includes being the Chief Experience Officer at Officium Labs and the Head of Customer Experience at UL.
2 years ago | [YT] | 0
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Ticket Volume - IT Podcast
Ticket Volume goes live!
Mark your calendar because we have a monthly appointment for you: from March 3, you can virtually attend Ticket Volume's recordings!
After almost a year of talking about ITSM, ITAM, career development, experience, and more with multiple IT experts, we're ready to open up our recordings to you.
And the best part is that you'll not only witness the recording but also be able to ask questions!
Consider this free consulting time: attend, listen to an expert and then ask questions via chat or hop on the open mic.
Our first guest is Greg Sanker, Director of IT Support at Taylor Morrison. He'll be discussing with Matt Beran how to manage change, improve the experience, and meet modern business needs.
Want to join the live session? Register for free here: bit.ly/3ZhCEIp
2 years ago | [YT] | 0
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