Experts of Experience with Lacey Peace

How is AI transforming the customer experience?

⏰ Real-time client interaction coaching
🗣️ Customer conversation analysis
😄 Satisfaction and customer effort *prediction*
🤝 Fast, personalized outreach

In episode 2 of Experts of Experience, we spoke to Matt Dixon, a customer experience anthropologist who translates massive amounts of data on sales and customer experience into tactics for CX excellence.

From AI to the ways that employee and customer engagement are linked, Matt shares SO much incredible knowledge in this episode.

Tune in and get all the goods!

2 years ago | [YT] | 4