500+ calls a day doesn’t just test your phone system. It tests your entire front desk.
When the volume climbs, reception is forced to juggle callers, patients at the desk, bookings, recalls, inboxes and everything else that still needs to get done.
That’s where the pressure starts to spread.
On 30 September, Sarah Boorman and May Ann Abrasado will break down how busy General Practices can structure call support more effectively so the phones keep moving without the rest of the Practice falling behind.
Handle 500+ General Practice Calls a Day Without Missing One
📅 Wednesday, 30 September 2026
🕛 12:00 PM AEST
💻 Live on Zoom
You’ll learn how to:
- reduce missed calls
- improve the patient experience
- create more capacity around incoming calls
- protect your onsite team from constant interruption
- keep the front desk calmer even when demand stays high
Your team can be working flat out and still miss calls.
Not because they are not trying.
Because they are already checking in patients, booking appointments, handling recalls, answering questions, and managing the admin that keeps the clinic moving.
When every call lands on the same front desk, missed calls become a capacity problem.
On 30 September, we’ll show Practice Managers and owners how to create more call capacity without simply asking the same team to do more.
📅 Wednesday, 30 September 2026 🕛 12:00 PM AEST 💻 Live on Zoom
👉 Save your seat: https://info.gphero.com.au/gphero-500-calls-webinar
Your team can only answer what they have capacity for.
When reception spends most of the day answering calls, something else usually gets pushed back.
The patient waiting at the desk.
The inbox.
Recalls.
Appointments.
The admin that still needs to be finished before the day ends.
High call volume does not only affect the phone queue.
It affects how the entire front desk operates.
Join us on 30 September to see how busy General Practices can create more call capacity while keeping onsite staff focused on the patients and work in front of them.
And there is still admin sitting in the background.
That moment happens every day in General Practice.
The problem is not that your team is not working hard enough.
It is that the workflow keeps forcing them to choose who gets attention first.
On 30 September, we’re showing Practice Managers and owners how to create more call capacity without sacrificing the patient experience at the front desk.
Handle 500+ General Practice Calls a Day — Without Missing One
📅 Wednesday, 30 September 2026 🕛 12:00 PM AEST 💻 Live on Zoom
The call you didn't answer this morning has already booked somewhere else. 📞
Missed calls are the quietest problem in a Practice.
No report. No complaint. No trace.
Just a patient who rang at 8:58am, got voicemail, and tried the clinic down the road.
We're running a free live session on 30 September — you'll work through your own call numbers and leave knowing exactly what's slipping through and what it's costing you.
📅 Wed 30 September · 12pm AEST 💻 Live on Zoom · Free
GP Hero
500+ calls a day doesn’t just test your phone system. It tests your entire front desk.
When the volume climbs, reception is forced to juggle callers, patients at the desk, bookings, recalls, inboxes and everything else that still needs to get done.
That’s where the pressure starts to spread.
On 30 September, Sarah Boorman and May Ann Abrasado will break down how busy General Practices can structure call support more effectively so the phones keep moving without the rest of the Practice falling behind.
Handle 500+ General Practice Calls a Day Without Missing One
📅 Wednesday, 30 September 2026
🕛 12:00 PM AEST
💻 Live on Zoom
You’ll learn how to:
- reduce missed calls
- improve the patient experience
- create more capacity around incoming calls
- protect your onsite team from constant interruption
- keep the front desk calmer even when demand stays high
👉 Save your seat now:
https://info.gphero.com.au/gphero-500-calls-webinar
Your patients will keep calling. Make sure your workflow is ready for the volume.
1 week ago | [YT] | 0
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GP Hero
Patient demand grows.
Call volume grows.
But the same reception team is still expected to absorb it all.
At some point, the maths stops working.
If your clinic is getting busier but the front desk structure has not changed, the pressure will keep showing up in the same places:
missed calls, long waits, interrupted staff, and unfinished admin.
On 30 September, we’ll show you how General Practices can create more call capacity without compromising patient care.
📅 Wednesday, 30 September 2026
🕛 12:00 PM AEST
👉 Register free:
https://info.gphero.com.au/gphero-500-calls-webinar
Growth needs more than effort. It needs capacity.
2 weeks ago | [YT] | 0
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GP Hero
When reception cannot keep up with the phones, who steps in?
Too often, it is the Practice Manager.
But every hour they spend covering calls is an hour they are not spending:
leading the team
supporting doctors
improving systems
solving operational problems
actually managing the Practice
If the Practice Manager is becoming the overflow solution for high call volume, that is a sign the current setup needs more capacity.
Join us on 30 September to see what a better structure can look like.
👉 Save your seat:
https://info.gphero.com.au/gphero-500-calls-webinar
Your Practice Manager should be managing the Practice — not rescuing the phone queue.
2 weeks ago | [YT] | 0
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GP Hero
The calls come first because they are urgent.
Then the inbox waits.
Recalls get pushed back.
Paperwork rolls into tomorrow.
And by the end of the day, the team has been busy the whole time but still feels behind.
That is what happens when call pressure starts controlling the workflow.
Join us on 30 September and see how to structure call support so the rest of the Practice can keep moving too.
📅 30 September 2026
🕛 12:00 PM AEST
💻 Live on Zoom
👉 Register now:
https://info.gphero.com.au/gphero-500-calls-webinar
The phone should be part of the workflow — not the thing that runs it.
2 weeks ago | [YT] | 0
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GP Hero
If reception is constantly on the phone but patients are still waiting to get through, the issue may not be effort.
It may be how the workload is structured.
High call volume can create a cycle of:
long hold times
repeat callers
interrupted reception staff
admin that gets pushed back
Practice Managers stepping in to help
On 30 September, we’re breaking down what busy General Practices can do differently.
👉 Register for the free webinar:
https://info.gphero.com.au/gphero-500-calls-webinar
Working harder is not always the same as creating more capacity.
2 weeks ago | [YT] | 0
View 0 replies
GP Hero
Your team can be working flat out and still miss calls.
Not because they are not trying.
Because they are already checking in patients, booking appointments, handling recalls, answering questions, and managing the admin that keeps the clinic moving.
When every call lands on the same front desk, missed calls become a capacity problem.
On 30 September, we’ll show Practice Managers and owners how to create more call capacity without simply asking the same team to do more.
📅 Wednesday, 30 September 2026
🕛 12:00 PM AEST
💻 Live on Zoom
👉 Save your seat:
https://info.gphero.com.au/gphero-500-calls-webinar
Your team can only answer what they have capacity for.
2 weeks ago | [YT] | 0
View 0 replies
GP Hero
When reception spends most of the day answering calls, something else usually gets pushed back.
The patient waiting at the desk.
The inbox.
Recalls.
Appointments.
The admin that still needs to be finished before the day ends.
High call volume does not only affect the phone queue.
It affects how the entire front desk operates.
Join us on 30 September to see how busy General Practices can create more call capacity while keeping onsite staff focused on the patients and work in front of them.
📅 Wednesday, 30 September 2026
🕛 12:00 PM AEST
💻 Live on Zoom
👉 Register for the free webinar:
https://info.gphero.com.au/gphero-500-calls-webinar
Answer more calls without making reception choose between the phone and the Practice.
2 weeks ago | [YT] | 0
View 0 replies
GP Hero
Your receptionist is helping a patient.
The phone rings.
Another caller is waiting.
Someone needs to reschedule.
And there is still admin sitting in the background.
That moment happens every day in General Practice.
The problem is not that your team is not working hard enough.
It is that the workflow keeps forcing them to choose who gets attention first.
On 30 September, we’re showing Practice Managers and owners how to create more call capacity without sacrificing the patient experience at the front desk.
Handle 500+ General Practice Calls a Day — Without Missing One
📅 Wednesday, 30 September 2026
🕛 12:00 PM AEST
💻 Live on Zoom
👉 Save your seat now:
https://info.gphero.com.au/gphero-500-calls-webinar
Your patients should not have to compete for your front desk’s attention.
2 weeks ago | [YT] | 0
View 0 replies
GP Hero
The call you didn't answer this morning has already booked somewhere else. 📞
Missed calls are the quietest problem in a Practice.
No report. No complaint. No trace.
Just a patient who rang at 8:58am, got voicemail, and tried the clinic down the road.
We're running a free live session on 30 September — you'll work through your own call numbers and leave knowing exactly what's slipping through and what it's costing you.
📅 Wed 30 September · 12pm AEST
💻 Live on Zoom · Free
🔗 https://info.gphero.com.au/gphero-500-calls-webinar
Save this if your phones have been a problem lately 👆
1 month ago | [YT] | 0
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GP Hero
What could your team do with fewer interruptions, clearer workflows and less time spent fighting daily admin fires?
More focus.
More control.
And more time for the patients who need them.
That’s what we’ll explore during our Front Desk Pressure Audit.
Discover the admin bottlenecks creating unnecessary pressure in your Practice and where small workflow changes can make a big difference.
📅 26 August 2026
⏰ 11:30 AM–12:30 PM AEST
💻 Live on Zoom
👉 Register now - https://info.gphero.com.au/webinar-95-gp-stopped-admin-run-their-day-full
1 month ago | [YT] | 0
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