ScreenSteps is the world’s first Knowledge Operations Platform, an AI-powered software designed to help teams capture, transfer, and maintain operational knowledge.
The Knowledge Ops Platform, paired with the Find & Follow Framework, helps businesses escape tribal knowledge and deliver findable, followable, and scannable knowledge resources that empower employees to handle any process, no matter the complexity or pace of change.
The results? Independent and confident employees, fewer mistakes, increased supervisor bandwidth, smoother change management, and increased consistency across the organization.
Subscribe to our channel for tips on how to enhance your company’s Knowledge Operations Strategy, including best practices for managing and transferring your company’s operational knowledge; training and onboarding employees; and creating concise and reliable digital guides.
ScreenSteps
Does your contact center knowledge management plan seem out of sorts?
You may know you need to revamp your knowledge transfer strategy, but first, you need your boss to buy in.
Knowledgely™ Chief Knowledge Officer Vicki Brackett joins ScreenStep CEO Greg DeVore to discuss how you can achieve this in an upcoming webinar on Thursday, October 10 at 1 pm EST.
This 30-minute webinar will cover how to:
➡ Build a persuasive business case to get the budget you need to implement a knowledge management system
➡ Identify the root cause of your knowledge management challenges
➡ Understand the costs of an inadequate knowledge management strategy
➡ Envision and make a plan for decreasing onboarding/training time, handle & hold times, and more
Register here: connect.screensteps.com/webinar/beat-knowledge-man…
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1 year ago | [YT] | 0
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