Nextiva
The biggest brands trust Nextiva—so should you! 🚀
Amazon, Taco Bell, Barstool Sports, Hyundai, Cisco, Panasonic, and Poly—these powerhouse brands all use Nextiva to build amazing customer experiences. Our AI-powered platform powers 100,000+ businesses and billions of interactions every year.
From one conversation hub, Nextiva transforms how businesses connect with customers—seamlessly and intelligently. With a foundation built on Amazing Service® and a customer-first approach, we’ve been leading the way since 2008. Backed by $200M from Goldman Sachs and a $2.7B valuation, we’re just getting started.
Ready to level up your customer experience? Let’s talk.
Nextiva
Spring rush prep starts now ✅ If you wait until the phones are blowing up, you’re already behind.
Here’s a best-practice call flow you can copy/paste (contractors, home services, clinics—any small business with appointment or intake calls):
📞 Spring Busy Season Call Flow (Template)
1) Greet + set expectation
“Thanks for calling [Business Name]—this is [Name]. I’m going to ask 3 quick questions so I can get you to the right place fast.”
2) Qualify in 3 questions
“Is this a new request or an existing customer/appointment?”
“What’s the service address / zip code?”
“How soon do you need help—today, this week, or flexible?”
3) Book / route / capture info
Book: “Next available is [Option 1] or [Option 2]—which works?”
Route: “This goes to [Dept/Person]—I’ll connect you now.”
Capture: “What’s the best phone + email in case we disconnect? And a quick description of the issue?”
4) Confirm by text/email
Template:
“Confirmed Business Name] — [Service] on [Date] at [Time] at [Address]. Reply here if anything changes.”
🚨 ➡️ Want Nextiva’s AI Receptionist to run this call flow for you automatically (and send confirmations)? Try it free for 7 days: www.nextiva.com/x/xbert-ai-trial-7day-signup?utm_s…
5 days ago (edited) | [YT] | 0
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