Housing Disrepair Advice

The Housing Ombudsman’s latest reports for early 2026 highlight a persistent failure among major social landlords to address disrepair effectively. Several landlords have been found guilty of severe maladministration, often failing to follow their own compensation policies or providing inadequate redress for tenants living in unfit conditions.

Key findings from the Ombudsman include:

• Failure to Apply Policies: Landlords like Southwark Council, Peabody, and L&Q were noted for not applying their compensation policies correctly in practice.
• Delayed Redress: Landlords such as Stonewater and Clarion were found to increase compensation offers only after the Ombudsman’s intervention, which is considered a failure to “put things right” during the formal complaint process.
• Inadequate Apologies: The Ombudsman is now calling for “stronger apologies” that truly acknowledge the impact of disrepair on residents’ lives, rather than perfunctory statements.

5 months ago (edited) | [YT] | 0