The fabric was a deep, rich aso-oke, and Mr. Adebayo’s skilled hands moved with a precision I had come to trust over the years. In his cramped but orderly shop in Surulere, the whir of his sewing machine was the soundtrack to my professional transformations.
“This agbada,” he said, holding up the nearly finished garment, his voice a low, confident rumble. “It is not just for one occasion. It is an investment.”
I nodded, admiring the intricate embroidery. I thought we were done. But as I reached for my wallet, Mr. Adebayo held up a finger.
“Wait,” he said, his eyes twinkling. “This outfit is for the big meeting at Eko Hotel, right?"
I nodded.
He leaned in and said, “So you will wear it with those old black shoes? No. The outfit is a king, but the wrong shoes will make it look like a messenger.”
Then, he showed me a perfect matching leather for new shoes and a bag. “You see? Now the story is complete.”
I didn't just buy the agbada that day. I ordered the shoes and bag too. He saw my next need before I did.
That’s the "Next-Size" Strategy for your business.
Don't just stop at the first sale. Like a good tailor, think of the very next thing your customer will need after buying from you.
The client who buys a printer will need ink. The person who opens a new bank account will need a savings plan.
Look at what you’ve just sold them. What is the matching "shoe" and "bag"? What is the logical, helpful next step?
So, let me ask you: What are the 'matching shoes and bag' for your product or service?
Suggest it. Make it easy. Complete their story.
Be the strategist who doesn't just close a sale, but who builds a complete, invaluable wardrobe for your client's success. That’s how you turn one-time buyers into lifelong customers.
Kindly repost for that entrepreneur who needs to see this.
Anyone who has ever braved the Third Mainland Bridge in Lagos during rush hour knows the golden rule: you never, ever rely on just one route. The moment you see the red glow of a thousand brake lights, your mind is already mapping alternatives: Carter Bridge, Ikorodu Road, even the intricate, unofficial shortcuts through Yaba. To do otherwise is to accept a fate of frustrating stillness.
This is the same shrewd logic that saved Christiana and her e-commerce brand, Naija Wears.
For months, her business had been thriving, powered by a roaring engine called Instagram. Reels went viral, influencer collaborations brought in sales, and the direct messages were a constant stream of orders. It was a smooth, fast-moving lane on the digital expressway. It was tempting to pour all her marketing fuel into this one, high-performing channel.
But Christiana was a Lagosian, born and bred. She remembered the day the popular danfo drivers went on strike, and the city froze. So, even while Instagram was delivering, she invested in building two crucial alternative routes:
➡️ A Robust Email List: She offered a small discount for sign-ups, sending weekly newsletters filled with style tips and new arrivals.
➡️ A Strong SEO Foundation: She diligently blogged about "How to Style Aso Ebi for Weddings" and "The Best Ankara Fabrics for Corporate Wear," ensuring anyone searching for these topics found her site.
Then, it happened. The Instagram algorithm changed overnight. Overnight, her reach plummeted. Her engagement tanked. The vibrant digital storefront suddenly fell quiet. Panic threatened to set in.
But while one route was blocked, Christiana’s other channels were clear and moving. Her SEO efforts meant Google was steadily sending new customers her way every single day. And her email list? That was her owned, personal expressway. With one broadcast, she was able to speak directly to her most loyal customers, announcing a sale that generated a week’s worth of revenue in 24 hours.
Naija Wears didn't just survive; it learned to thrive with a new, unshakeable confidence.
Do the same for your business:
➡️ Diversify: Just as you wouldn't bet on a single Lagos road, never commit 100% of your marketing budget to one platform, no matter how effective it seems. Allocate your resources across at least 3-4 channels.
➡️ Build Your Own "Alternative Route": Invest in channels you own, like your email list and your website's SEO. These are not subject to the whims of a social media algorithm. They are your personal Ikorodu Road when the Mainland Bridge is locked down.
➡️ Test New Roads in Peace Time: Don’t wait for a crisis to explore new marketing channels. When things are calm and sales are good, that is the time to test and build presence on emerging platforms. Be proactive, not reactive.
Ifeanyi stared at his phone, the silence louder than the Lagos traffic outside his window. For the third week in a row, not a single call back. His CV was a list of duties, a testimony of his hard work: Managed social media accounts for a small business.
He had done the work, so why were the doors not opening?
Frustrated, he met with a former boss, Joe, over a bottle of malt.
“Ifeanyi, my guy,” Joe said, after scanning the CV. “You are telling people what you did, but you are not telling them why it matters. Run everything through the ‘So What?’ test.”
Ifeanyi was confused. “The ‘So What?’ test?”
“Yes,” Joe explained. “You write ‘Managed social media accounts.’ So what? What was the result? Did anything grow? Did anything change? Make me care.”
That evening, Ifeanyi looked at his old bullet point. Managed social media accounts. So what?
He remembered the analytics. He had revamped the content strategy, started using engaging visuals and targeted polls. The engagement rate had shot up. He found the report: a 45% increase in just three months. And that surge in comments and shares had directly led to more serious customer inquiries.
He deleted the old line. In its place, he wrote a powerful statement of impact:
“Grew social media engagement by 45% in 3 months, leading to a 15% increase in qualified leads.”
He sent out his new CV the next morning.
This time, the silence was broken. His phone buzzed with a call from an unknown number. Then another. The "So What?" test had transformed his list of tasks into a story of success, and suddenly, recruiters were listening.
Your CV should not be a job description. It should be a record of your achievements.
For every point you write, ask yourself, "So What?" This forces you to move beyond your duties and showcase your results.
Don't just say what you did. Show them why it mattered?
What will you differently on your CV to get the results you want?
Phebe stood in front of her mirror, dressed for a big client meeting. Her outfit was professional, her shoes were sharp, but something was missing. She felt incomplete, not quite ready to command the room.
She looked at her old, functional laptop bag. It did its job, but it didn't help her. It didn't make her feel confident or polished.
Then, she remembered the new bag she had bought from a boutique. It wasn't just a bag to carry her things. The saleswoman had said, "This isn't just a bag, madam. It's your final touch of confidence."
She swapped the old bag for the new one. It was a beautiful, structured leather tote in a rich color. Instantly, her posture straightened. Her simple outfit looked intentional and chic. The bag wasn't just holding her items; it was holding her confidence. She walked out the door, not just carrying a bag, but carrying an aura of elegance and readiness.
She wasn't just buying a bag; she was buying the feeling of being completely and beautifully put together.
Customers rarely buy just a product. They buy the solution, the feeling, or the result that the product provides.
Nobody buys a cake; they buy a celebration. Nobody just buys a bag; they buy confidence, style, and the final piece that completes their look.
Don't just sell the product (the bag). Sell the successful outcome (beauty, confidence, a complete look).
Understand the real job your customer is hiring your product to do. Reframe your offers around the core problem they solve.
With this, you can connect on a deeper level and build a much stronger brand.
Imagine You ordered a black shirt, but a blue one arrived.
What do you do? Accept it politely, demand a refund and a replacement, or Insist on a refund, replacement, and a future discount for the inconvenience.
The truth is, it is complicated! Knowing your legal and ethical limits is key to resolving issues effectively.
What are you really entitled to as a customer? That line between assertive and entitled can be blurry.
For entrepreneurs, this is even more critical. How do you handle customers who cross the line?
Get the clarity you need. Join our Live Show this Friday, October 31st, 2025 as we ( Gloria Michael (CCSM, CCSS) and Priscilia Amadi ICSN (Service Culture Evangelist) discuss "Understanding the Limit of your Right as a Consumer with our host Adeniyi Macarthy
Our guests are Customer Service experts who will answer all your questions.
He was the "Oga at the top," in every sense of the word. When Dennis spoke in meetings, the room fell silent. His approval was the final gatekeeper for every project. He prided himself on his iron-clad grip on deliverables.
His team was competent, but their interactions with him were transactional. They gave him work; he gave them corrections. They were executors, not owners.
The turning point was a missed opportunity. A competitor launched a product feature his own team had briefly brainstormed months prior. The collective, unspoken "We could have done that better" was a deafening silence in the Monday morning review.
In that moment, Dennis saw the ceiling his leadership style had imposed, not just on his team's performance, but on their collective ambition. He decided to stop being the gatekeeper and start becoming the bridge.
He began to dismantle his own authority, piece by piece. He replaced his "This is what you will do" with "What do you think is the best path forward?" He spent his energy not on finding faults, but on forging connections.
The team, initially wary, soon began to lean into this new-found autonomy. The energy shifted from apprehension to activation. They started holding their own solution-based huddles. They began to challenge each other, and even him, with a respectful confidence that came from true ownership. Innovation was no longer a mandated task; it became the team’s natural response to challenges.
The most effective leaders are not commanders on a hill, but bridge-builders who serve their teams, enabling a culture of ownership and breakthrough innovation.
The best leaders don't stand above their teams; they stand behind them, building bridges to their success. Shift from being a gatekeeper to a bridge-builder. Provide safety, resources, and advocacy. Watch ownership and innovation soar.
Cynthia walked into the interview feeling confident. She knew her work and answered all the technical questions perfectly. She thought the job was hers.
Then the interviewer asked, "Tell me about a time you dealt with a difficult customer."
Cynthia almost gave a simple answer: "I fixed their problem." But she paused. She realized the interviewer didn't just want to know what he did. They wanted to know how she did it.
So, Cynthia told a short story. She described a customer who was very angry. Instead of arguing, Cynthia first listened patiently. She understood the man was frustrated because his order was delayed. Cynthia apologized for the trouble and quickly found a solution.
As she spoke, she saw the interviewer nod in approval. They were not just checking her ability to solve a problem. They were listening for her empathy, patience, and emotional control. They were checking her Emotional Intelligence (EQ).
Your emotional intelligence is often more valuable than your technical answer.
Your hard skills get you the interview, but your soft skills get you the job.
When an interviewer asks, "How did you handle a difficult person?" don't just talk about the problem you solved. Show them your Emotional Intelligence.
Tell them how you understood the person's feelings, stayed calm, and worked to find a positive outcome. That is what makes you stand out.
What do you think is more important? Intelligence Quotient or Emotional Intelligence? Kindly share your thoughts.
Imagine you’ve been on hold for 10 minutes, listening to that same afro hold music. Finally, an agent comes on and says, "Thank you for your patience."
It feels empty, right? For many people, this polite phrase often sounds like a script. It doesn’t feel genuine.
Replace empty apologies with words that show action and build confidence.
Next time, try this instead:
"I appreciate you waiting. Now, let's solve this for you right away."
Do you see the difference?
The first phrase just acknowledges a problem. The second one does two important things: ➡️It sincerely acknowledges the wait. ➡️It immediately focuses on a solution.
People value respect and results. Using direct, action-oriented language shows you are both empathetic and competent. It builds trust from the very first sentence.
Ditch the robotic script. Choose words that are sincere and get straight to the point.
What's a phrase you've heard in customer service that instantly built your trust? Kindly share below!
Sam read the report, found it satisfactory, and replied with a single, efficient word, “Noted.”
On the other side of the screen, his colleague stared at the word. Was it approval? Was it dismissal? The silence that followed was loud, filled with uncertainty and a slight erosion of trust.
Tone is the unspoken message in every email, chat, and report. In today's professional spaces, where relationships are currency and communication is increasingly digital, your tone is not a mere accessory. It is a critical business tool.
A tone that is clear, respectful, and collaborative does more than convey information. It builds bridges, fortifies professional relationships and prevents unnecessary misunderstandings.
How do you ensure your tone works for you always, and not against you?
➡️ Add a Human touch Transform a "Noted" into "Noted, thanks for the update." A little courtesy goes a long way.
➡️ Read it Aloud: Before hitting send, listen to the words. Would you say this to the person's face in a meeting? If it sounds harsh, it is.
Professional clarity, not just correctness, builds trust and authority.
How are you intentionally using your tone to build better professional relationships today?
Chiamaka was in the final round of her interview for her dream role. She was eloquently answering a question about her strategic vision when it happened.
Mid-sentence, her screen froze.
For a heart-stopping second, panic threatened to take over. But Chiamaka was prepared. She had anticipated the notorious internet. She immediately grabbed her phone, opened the Zoom link, and typed calmly into the chat:
"Apologies for the technical hiccup. My video seems to have frozen, but I can hear you perfectly. Please proceed."
She then rejoined the audio seamlessly from her phone. The interviewers, impressed by her composure, continued. Later, one of them even commented, "Your problem-solving skills under pressure were the most impressive answer you could have given."
The freeze wasn't a disaster; it was an unspoken test. And Chiamaka had passed with flying colours.
Technical issues are inevitable, especially in our environment. But a glitch doesn't have to derail you. It's an opportunity to showcase your professionalism.
Prepare for them. Have a backup plan, like knowing how to quickly join by phone. More importantly, practise staying calm and communicating clearly.
Your ability to handle unexpected pressure with poise demonstrates a level of resilience and grace that is critical for any role. Don't let a frozen screen freeze your chances.
Have you ever had a "Zoom freeze" moment? How did you handle it? Share your story below!
Kindly repost. Someone needs to see this before their next big meeting.
Corporate Life With McAden
Corporate Life With McAden
The fabric was a deep, rich aso-oke, and Mr. Adebayo’s skilled hands moved with a precision I had come to trust over the years. In his cramped but orderly shop in Surulere, the whir of his sewing machine was the soundtrack to my professional transformations.
“This agbada,” he said, holding up the nearly finished garment, his voice a low, confident rumble. “It is not just for one occasion. It is an investment.”
I nodded, admiring the intricate embroidery. I thought we were done. But as I reached for my wallet, Mr. Adebayo held up a finger.
“Wait,” he said, his eyes twinkling. “This outfit is for the big meeting at Eko Hotel, right?"
I nodded.
He leaned in and said, “So you will wear it with those old black shoes? No. The outfit is a king, but the wrong shoes will make it look like a messenger.”
Then, he showed me a perfect matching leather for new shoes and a bag. “You see? Now the story is complete.”
I didn't just buy the agbada that day. I ordered the shoes and bag too. He saw my next need before I did.
That’s the "Next-Size" Strategy for your business.
Don't just stop at the first sale. Like a good tailor, think of the very next thing your customer will need after buying from you.
The client who buys a printer will need ink. The person who opens a new bank account will need a savings plan.
Look at what you’ve just sold them. What is the matching "shoe" and "bag"? What is the logical, helpful next step?
So, let me ask you: What are the 'matching shoes and bag' for your product or service?
Suggest it. Make it easy. Complete their story.
Be the strategist who doesn't just close a sale, but who builds a complete, invaluable wardrobe for your client's success. That’s how you turn one-time buyers into lifelong customers.
Kindly repost for that entrepreneur who needs to see this.
#corporatelifewithmcaden #cl #sales #marketing
1 month ago | [YT] | 0
View 0 replies
Corporate Life With McAden
Anyone who has ever braved the Third Mainland Bridge in Lagos during rush hour knows the golden rule: you never, ever rely on just one route. The moment you see the red glow of a thousand brake lights, your mind is already mapping alternatives: Carter Bridge, Ikorodu Road, even the intricate, unofficial shortcuts through Yaba. To do otherwise is to accept a fate of frustrating stillness.
This is the same shrewd logic that saved Christiana and her e-commerce brand, Naija Wears.
For months, her business had been thriving, powered by a roaring engine called Instagram. Reels went viral, influencer collaborations brought in sales, and the direct messages were a constant stream of orders. It was a smooth, fast-moving lane on the digital expressway. It was tempting to pour all her marketing fuel into this one, high-performing channel.
But Christiana was a Lagosian, born and bred. She remembered the day the popular danfo drivers went on strike, and the city froze. So, even while Instagram was delivering, she invested in building two crucial alternative routes:
➡️ A Robust Email List: She offered a small discount for sign-ups, sending weekly newsletters filled with style tips and new arrivals.
➡️ A Strong SEO Foundation: She diligently blogged about "How to Style Aso Ebi for Weddings" and "The Best Ankara Fabrics for Corporate Wear," ensuring anyone searching for these topics found her site.
Then, it happened. The Instagram algorithm changed overnight. Overnight, her reach plummeted. Her engagement tanked. The vibrant digital storefront suddenly fell quiet. Panic threatened to set in.
But while one route was blocked, Christiana’s other channels were clear and moving. Her SEO efforts meant Google was steadily sending new customers her way every single day. And her email list? That was her owned, personal expressway. With one broadcast, she was able to speak directly to her most loyal customers, announcing a sale that generated a week’s worth of revenue in 24 hours.
Naija Wears didn't just survive; it learned to thrive with a new, unshakeable confidence.
Do the same for your business:
➡️ Diversify: Just as you wouldn't bet on a single Lagos road, never commit 100% of your marketing budget to one platform, no matter how effective it seems. Allocate your resources across at least 3-4 channels.
➡️ Build Your Own "Alternative Route": Invest in channels you own, like your email list and your website's SEO. These are not subject to the whims of a social media algorithm. They are your personal Ikorodu Road when the Mainland Bridge is locked down.
➡️ Test New Roads in Peace Time: Don’t wait for a crisis to explore new marketing channels. When things are calm and sales are good, that is the time to test and build presence on emerging platforms. Be proactive, not reactive.
We wish you success in your business.
#corporatelifewithmcaden #cl #sales #marketing #diversify
1 month ago | [YT] | 3
View 0 replies
Corporate Life With McAden
Ifeanyi stared at his phone, the silence louder than the Lagos traffic outside his window. For the third week in a row, not a single call back. His CV was a list of duties, a testimony of his hard work: Managed social media accounts for a small business.
He had done the work, so why were the doors not opening?
Frustrated, he met with a former boss, Joe, over a bottle of malt.
“Ifeanyi, my guy,” Joe said, after scanning the CV. “You are telling people what you did, but you are not telling them why it matters. Run everything through the ‘So What?’ test.”
Ifeanyi was confused. “The ‘So What?’ test?”
“Yes,” Joe explained. “You write ‘Managed social media accounts.’ So what? What was the result? Did anything grow? Did anything change? Make me care.”
That evening, Ifeanyi looked at his old bullet point. Managed social media accounts. So what?
He remembered the analytics. He had revamped the content strategy, started using engaging visuals and targeted polls. The engagement rate had shot up. He found the report: a 45% increase in just three months. And that surge in comments and shares had directly led to more serious customer inquiries.
He deleted the old line. In its place, he wrote a powerful statement of impact:
“Grew social media engagement by 45% in 3 months, leading to a 15% increase in qualified leads.”
He sent out his new CV the next morning.
This time, the silence was broken. His phone buzzed with a call from an unknown number. Then another. The "So What?" test had transformed his list of tasks into a story of success, and suddenly, recruiters were listening.
Your CV should not be a job description. It should be a record of your achievements.
For every point you write, ask yourself, "So What?" This forces you to move beyond your duties and showcase your results.
Don't just say what you did. Show them why it mattered?
What will you differently on your CV to get the results you want?
#corporatelifewithmcaden #cl #sales #marketing #jobhunt
1 month ago | [YT] | 2
View 0 replies
Corporate Life With McAden
Phebe stood in front of her mirror, dressed for a big client meeting. Her outfit was professional, her shoes were sharp, but something was missing. She felt incomplete, not quite ready to command the room.
She looked at her old, functional laptop bag. It did its job, but it didn't help her. It didn't make her feel confident or polished.
Then, she remembered the new bag she had bought from a boutique. It wasn't just a bag to carry her things. The saleswoman had said, "This isn't just a bag, madam. It's your final touch of confidence."
She swapped the old bag for the new one. It was a beautiful, structured leather tote in a rich color. Instantly, her posture straightened. Her simple outfit looked intentional and chic. The bag wasn't just holding her items; it was holding her confidence. She walked out the door, not just carrying a bag, but carrying an aura of elegance and readiness.
She wasn't just buying a bag; she was buying the feeling of being completely and beautifully put together.
Customers rarely buy just a product. They buy the solution, the feeling, or the result that the product provides.
Nobody buys a cake; they buy a celebration. Nobody just buys a bag; they buy confidence, style, and the final piece that completes their look.
Don't just sell the product (the bag). Sell the successful outcome (beauty, confidence, a complete look).
Understand the real job your customer is hiring your product to do. Reframe your offers around the core problem they solve.
With this, you can connect on a deeper level and build a much stronger brand.
What are your thoughts? Kindly share.
#corporatelifewithmcaden #cl #sales #marketing
1 month ago | [YT] | 1
View 0 replies
Corporate Life With McAden
Experience is everything!
Imagine You ordered a black shirt, but a blue one arrived.
What do you do? Accept it politely, demand a refund and a replacement, or Insist on a refund, replacement, and a future discount for the inconvenience.
The truth is, it is complicated! Knowing your legal and ethical limits is key to resolving issues effectively.
What are you really entitled to as a customer? That line between assertive and entitled can be blurry.
For entrepreneurs, this is even more critical. How do you handle customers who cross the line?
Get the clarity you need. Join our Live Show this Friday, October 31st, 2025 as we ( Gloria Michael (CCSM, CCSS) and Priscilia Amadi ICSN (Service Culture Evangelist) discuss "Understanding the Limit of your Right as a Consumer with our host Adeniyi Macarthy
Our guests are Customer Service experts who will answer all your questions.
Date: October 31st, 2025
Venue: YouTube and LinkedIn live
Join using the links below:
Set your alarm. Invite others too.
#corporatelifewithmcaden #cl #customerservicetips
2 months ago | [YT] | 1
View 0 replies
Corporate Life With McAden
He was the "Oga at the top," in every sense of the word. When Dennis spoke in meetings, the room fell silent. His approval was the final gatekeeper for every project. He prided himself on his iron-clad grip on deliverables.
His team was competent, but their interactions with him were transactional. They gave him work; he gave them corrections. They were executors, not owners.
The turning point was a missed opportunity. A competitor launched a product feature his own team had briefly brainstormed months prior. The collective, unspoken "We could have done that better" was a deafening silence in the Monday morning review.
In that moment, Dennis saw the ceiling his leadership style had imposed, not just on his team's performance, but on their collective ambition. He decided to stop being the gatekeeper and start becoming the bridge.
He began to dismantle his own authority, piece by piece. He replaced his "This is what you will do" with "What do you think is the best path forward?" He spent his energy not on finding faults, but on forging connections.
The team, initially wary, soon began to lean into this new-found autonomy. The energy shifted from apprehension to activation. They started holding their own solution-based huddles. They began to challenge each other, and even him, with a respectful confidence that came from true ownership. Innovation was no longer a mandated task; it became the team’s natural response to challenges.
The most effective leaders are not commanders on a hill, but bridge-builders who serve their teams, enabling a culture of ownership and breakthrough innovation.
The best leaders don't stand above their teams; they stand behind them, building bridges to their success. Shift from being a gatekeeper to a bridge-builder. Provide safety, resources, and advocacy. Watch ownership and innovation soar.
We wish you a productive week.
#corporatelifewithmcaden #cl #customerservice #customerexperience
2 months ago | [YT] | 3
View 1 reply
Corporate Life With McAden
Cynthia walked into the interview feeling confident. She knew her work and answered all the technical questions perfectly. She thought the job was hers.
Then the interviewer asked, "Tell me about a time you dealt with a difficult customer."
Cynthia almost gave a simple answer: "I fixed their problem." But she paused. She realized the interviewer didn't just want to know what he did. They wanted to know how she did it.
So, Cynthia told a short story. She described a customer who was very angry. Instead of arguing, Cynthia first listened patiently. She understood the man was frustrated because his order was delayed. Cynthia apologized for the trouble and quickly found a solution.
As she spoke, she saw the interviewer nod in approval. They were not just checking her ability to solve a problem. They were listening for her empathy, patience, and emotional control. They were checking her Emotional Intelligence (EQ).
Your emotional intelligence is often more valuable than your technical answer.
Your hard skills get you the interview, but your soft skills get you the job.
When an interviewer asks, "How did you handle a difficult person?" don't just talk about the problem you solved. Show them your Emotional Intelligence.
Tell them how you understood the person's feelings, stayed calm, and worked to find a positive outcome. That is what makes you stand out.
What do you think is more important? Intelligence Quotient or Emotional Intelligence? Kindly share your thoughts.
#corporatelifewithmcaden #cl
2 months ago | [YT] | 1
View 0 replies
Corporate Life With McAden
Imagine you’ve been on hold for 10 minutes, listening to that same afro hold music. Finally, an agent comes on and says, "Thank you for your patience."
It feels empty, right? For many people, this polite phrase often sounds like a script. It doesn’t feel genuine.
Replace empty apologies with words that show action and build confidence.
Next time, try this instead:
"I appreciate you waiting. Now, let's solve this for you right away."
Do you see the difference?
The first phrase just acknowledges a problem. The second one does two important things:
➡️It sincerely acknowledges the wait.
➡️It immediately focuses on a solution.
People value respect and results. Using direct, action-oriented language shows you are both empathetic and competent. It builds trust from the very first sentence.
Ditch the robotic script. Choose words that are sincere and get straight to the point.
What's a phrase you've heard in customer service that instantly built your trust? Kindly share below!
#corporatelifewithmcaden #cl
2 months ago | [YT] | 2
View 0 replies
Corporate Life With McAden
Sam read the report, found it satisfactory, and replied with a single, efficient word, “Noted.”
On the other side of the screen, his colleague stared at the word. Was it approval? Was it dismissal? The silence that followed was loud, filled with uncertainty and a slight erosion of trust.
Tone is the unspoken message in every email, chat, and report. In today's professional spaces, where relationships are currency and communication is increasingly digital, your tone is not a mere accessory. It is a critical business tool.
A tone that is clear, respectful, and collaborative does more than convey information. It builds bridges, fortifies professional relationships and prevents unnecessary misunderstandings.
How do you ensure your tone works for you always, and not against you?
➡️ Add a Human touch
Transform a "Noted" into "Noted, thanks for the update." A little courtesy goes a long way.
➡️ Read it Aloud: Before hitting send, listen to the words. Would you say this to the person's face in a meeting? If it sounds harsh, it is.
Professional clarity, not just correctness, builds trust and authority.
How are you intentionally using your tone to build better professional relationships today?
What would you do differently this week?
#corporatelifewithmcaden #cl
2 months ago (edited) | [YT] | 1
View 0 replies
Corporate Life With McAden
Chiamaka was in the final round of her interview for her dream role. She was eloquently answering a question about her strategic vision when it happened.
Mid-sentence, her screen froze.
For a heart-stopping second, panic threatened to take over. But Chiamaka was prepared. She had anticipated the notorious internet. She immediately grabbed her phone, opened the Zoom link, and typed calmly into the chat:
"Apologies for the technical hiccup. My video seems to have frozen, but I can hear you perfectly. Please proceed."
She then rejoined the audio seamlessly from her phone. The interviewers, impressed by her composure, continued. Later, one of them even commented, "Your problem-solving skills under pressure were the most impressive answer you could have given."
The freeze wasn't a disaster; it was an unspoken test. And Chiamaka had passed with flying colours.
Technical issues are inevitable, especially in our environment. But a glitch doesn't have to derail you. It's an opportunity to showcase your professionalism.
Prepare for them. Have a backup plan, like knowing how to quickly join by phone. More importantly, practise staying calm and communicating clearly.
Your ability to handle unexpected pressure with poise demonstrates a level of resilience and grace that is critical for any role. Don't let a frozen screen freeze your chances.
Have you ever had a "Zoom freeze" moment? How did you handle it? Share your story below!
Kindly repost. Someone needs to see this before their next big meeting.
#corporatelifewithmcaden #cl
2 months ago | [YT] | 2
View 1 reply
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