Salem Techsperts

8/31 UPDATE 2: Razer said the ticket response below was a mistake, they assigned me a dedicated support rep, and they DO have the battery. I will know the cost once I give them my info. Still ignoring all of my questions. WHAT IS GOING ON OVER THERE? All this wasted time when all they need to do is make replacement parts as easily purchasable as their overpriced USB-C cables.

8/30 UPDATE: Razer now says they actually DON'T have the battery, and are again saying to CONTACT A REPAIR SHOP. They ignored my question on why my "legacy" device is not listed under their "legacy device" page, but repeated their same talking point that it's a "legacy device". You can't make this shit up.


So let's break it down

8/18 - I ask for a battery
8/18 - They say we don't have one, ticket closed
8/28 - They open a new ticket unprompted, (10 days after I left my comment on Gamers Nexus channel), saying they actually DO have a battery
8/30 - I reply saying I will take the battery, and I AM A REPAIR SHOP.
8/30 - They respond saying "OOPS" they actually DON'T have the battery and to go to A REPAIR SHOP.
8/31 - They send ANOTHER email (unprompted) saying "Don't listen to the previous rep, we DO have the battery" and they assign me a dedicated rep for this case.

4 days ago (edited) | [YT] | 15,867

Salem Techsperts

Catch me at PAX East today from 4pm-whenever my social battery runs out. Also follow me on Instagram if you don’t already so you can see amazing pictures like this.

www.instagram.com/andythesalemtechguy?igsh=ZTV6OWJ…

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3 months ago | [YT] | 2,931

Salem Techsperts

LAPTOPS AVAILABLE FOR INTERNATIONAL CUSTOMERS:

www.ebay.com/itm/127016178309

As a pilot program, we are currently listing a few Elitebooks on eBay to ship internationally.
This picture is what the shipping is going to cost you.
And yes, it's ridiculous, which is EXACTLY why we don't offer this service.

But I'm doing this to simply PROVE it so I can just copy and paste this post to the hundreds of people that don't understand economics but still DM me and comment about how I'm a bad person because I don't ship to their country where the import fees cost 90x the laptop.

We are using eBay shipping options because it handles all the Customs BS for us and clears us of liability if something goes wrong in transit, BUT it takes 13.6% of the final sale price, which, even accounting for "free labor" (me) to refurbish each device, puts us at a net loss for each laptop sold here.

So for everyone bugging me in the comments to ship to your country, here's your chance.

If it doesn't workout and these end up sitting, we're going to ditch International Shipping entirely.
If it does work and people actually purchase these, we will be putting up more laptops going forward.


Either way, it's worth a try to get some good laptops in the hands of people that need them.

5 months ago (edited) | [YT] | 2,595

Salem Techsperts

The realest CES video you'll ever see.

6 months ago | [YT] | 719

Salem Techsperts

🗣️ 25 T480s’s now live on SalemTechsperts.com
i5-8350u
512GB NVMe
16GB RAM (8GB SOLDERED + 8GB DIMM)
Windows 11 Pro
$239.99

7 months ago | [YT] | 4,200

Salem Techsperts

If you've ever wondered how I ended up opening a computer repair shop inside a Subway Restaurant, what qualifications I have, and how I started this all, this is the video. Thank you guys so much for an amazing 2024. Hoping to make 2025 even better.

8 months ago | [YT] | 855

Salem Techsperts

I honestly believe this is the funniest video I've ever made, while also being the most accurate representation of what an average day is like in the shop. I hope you guys enjoy it!

8 months ago | [YT] | 518

Salem Techsperts

A lot of debate happening in my recent video! Is the HP EliteBook on the same level as the Lenovo ThinkPad? Hop on over to the video comments and argue with someone so Lupe and I can settle our debate.

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9 months ago | [YT] | 2,786

Salem Techsperts

You asked, I delivered. SHIPS WORLDWIDE 🌎

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9 months ago | [YT] | 3,244

Salem Techsperts

IF YOU MAKE THUMBNAILS LIKE THESE, DON'T EMAIL ME.
I've been getting so many emails from thumbnail creators that make the same type of oversaturated, weird cartoon looking 😱😱😱😱😱😱😱 clickbait garbage that's flooding YouTube. So please, if you make these types of thumbnails, stop emailing me. It's nothing personal, I just value my integrity and don't want to contribute to the Mr. Beastification of YouTube. I enjoy the old YouTube. The Louis Rossmann YouTube of some stressed out guy yelling into a camera for 30 minutes. The Indigo Traveler YouTube where I follow a guy around some sketchy area wondering if he's going to get robbed. The Gamers Nexus YouTube where I learn more in 20 minutes than I have in 20 years. I'm well aware my thumbnails are terrible, since they are just frames taken from the video itself. If someone can make some better thumbnails, I'm all emails. But the day I make the 😱 face in a thumbnail is the day I hang up the toothbrush. That's my rant for the day. Have a wonderful week everyone!

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9 months ago | [YT] | 10,445