Not every stakeholder impacted by your solution is a direct user.
In many organizations, the real value of a product extends far beyond the people logging in every day.
In this discussion, we explore how identifying both directly and indirectly impacted stakeholders helps Customer Success teams improve alignment, strengthen value realization, and support long-term renewals.
Join Minna Vaisanen and Andrea Bumstead live for a Practical CSM webinar:
Why Forward-Deployed Engineers Are Redefining Customer Success
We’ll discuss how technical and customer-facing roles are evolving, and what this could mean for Customer Success teams working with complex customers.
Tomorrow: Why Forward-Deployed Engineers Are Redefining Customer Success
Join Minna Vaisanen and Andrea Bumstead for a live discussion on how technical and customer-facing roles are evolving in Customer Success.
This session will look at what the rise of forward-deployed engineers could mean for CS teams, customer ownership, collaboration with product and engineering, and supporting complex customers more effectively.
Date: Tue, 23 June 2026 Time: 5pm UK / 12pm ET / 9am PT Format: Live interview + Q&A
Customer-centricity is not just about good support. It requires clear direction, strong collaboration, and teams that know how to improve customer value over time.
In this discussion, we explore the difference between reactive and proactive approaches, how companies define success with customers, and why innovation only matters when it creates real value.
We also look at the role leadership plays in building a customer-centric culture.
Customer Success is changing as products become more technical, complex, and deeply connected to customer operations.
In this upcoming webinar, Minna Vaisanen and Andrea Bumstead will discuss the growing role of forward-deployed engineers and what this shift could mean for CS teams.
We’ll explore how CS, product, and engineering responsibilities are evolving, and what leaders should be thinking about as technical delivery moves closer to the customer.
Webinar: Why Forward-Deployed Engineers Are Redefining Customer Success Date: Tue, 23 June 2026 Time: 5pm UK / 12pm ET / 9am PT
Customer-centric companies do more than react to problems. They continually look for better ways to create value.
In this discussion, we explore how long-term business success depends on clear direction, strong collaboration, and teams that truly understand customer needs.
The conversation also looks at the difference between being product-focused and genuinely customer-centric.
Forward-deployed engineers are becoming a bigger part of how technology companies support complex customers.
But what does this mean for Customer Success?
Join Minna Vaisanen and Andrea Bumstead for a live Practical CSM webinar exploring how technical and customer-facing roles are evolving, and why closer collaboration between CS, product, and engineering matters.
Webinar: Why Forward-Deployed Engineers Are Redefining Customer Success Date: Tue, 23 June 2026 Time: 5pm UK / 12pm ET / 9am PT Format: Live interview + Q&A
Applying for Customer Success roles is not just about sending more applications.
Strong candidates often stand out through preparation, relevance, and proactive communication.
In this discussion, we explore practical ways to improve interview chances, from writing stronger CVs and cover letters to researching the company, product, and CS team before the interview.
Many Customer Success roles are filled before they ever reach a job board.
In this discussion, we explore practical ways to approach a CS job search more proactively, from networking and community engagement to building relationships with recruiters and target companies.
A strong job search is often less about volume and more about relevance, visibility, and consistency.
Some focus on onboarding. Others are more strategic or commercially driven.
One common mistake when transitioning into Customer Success is changing both role and industry at the same time.
In this discussion, we explore how to position yourself for the right CS opportunities by focusing on relevance, transferable skills, and practical experience.
Practical CSM
Not every stakeholder impacted by your solution is a direct user.
In many organizations, the real value of a product extends far beyond the people logging in every day.
In this discussion, we explore how identifying both directly and indirectly impacted stakeholders helps Customer Success teams improve alignment, strengthen value realization, and support long-term renewals.
Watch the video - https://youtu.be/Buf4PRHv16U
#CustomerSuccess #ValueRealization #CustomerExperience #SaaS
5 days ago | [YT] | 0
View 0 replies
Practical CSM
Starting in 1 hour.
Join Minna Vaisanen and Andrea Bumstead live for a Practical CSM webinar:
Why Forward-Deployed Engineers Are Redefining Customer Success
We’ll discuss how technical and customer-facing roles are evolving, and what this could mean for Customer Success teams working with complex customers.
Time: 5pm UK / 12pm ET / 9am PT
Watch it here - https://www.youtube.com/watch?v=8od3K...
1 week ago | [YT] | 1
View 0 replies
Practical CSM
Tomorrow: Why Forward-Deployed Engineers Are Redefining Customer Success
Join Minna Vaisanen and Andrea Bumstead for a live discussion on how technical and customer-facing roles are evolving in Customer Success.
This session will look at what the rise of forward-deployed engineers could mean for CS teams, customer ownership, collaboration with product and engineering, and supporting complex customers more effectively.
Date: Tue, 23 June 2026
Time: 5pm UK / 12pm ET / 9am PT
Format: Live interview + Q&A
Watch it here - https://www.youtube.com/watch?v=8od3K...
1 week ago | [YT] | 0
View 0 replies
Practical CSM
Customer-centricity is not just about good support. It requires clear direction, strong collaboration, and teams that know how to improve customer value over time.
In this discussion, we explore the difference between reactive and proactive approaches, how companies define success with customers, and why innovation only matters when it creates real value.
We also look at the role leadership plays in building a customer-centric culture.
Watch the video - https://youtu.be/Zwr1vV0IWRo
#CustomerSuccess #CustomerCentricity #Leadership #BusinessStrategy
1 week ago | [YT] | 0
View 0 replies
Practical CSM
Customer Success is changing as products become more technical, complex, and deeply connected to customer operations.
In this upcoming webinar, Minna Vaisanen and Andrea Bumstead will discuss the growing role of forward-deployed engineers and what this shift could mean for CS teams.
We’ll explore how CS, product, and engineering responsibilities are evolving, and what leaders should be thinking about as technical delivery moves closer to the customer.
Webinar: Why Forward-Deployed Engineers Are Redefining Customer Success
Date: Tue, 23 June 2026
Time: 5pm UK / 12pm ET / 9am PT
Watch it here - https://www.youtube.com/watch?v=8od3K...
2 weeks ago | [YT] | 0
View 0 replies
Practical CSM
Customer-centric companies do more than react to problems. They continually look for better ways to create value.
In this discussion, we explore how long-term business success depends on clear direction, strong collaboration, and teams that truly understand customer needs.
The conversation also looks at the difference between being product-focused and genuinely customer-centric.
Watch the video - https://youtu.be/0hidZPNt5qs
#CustomerSuccess #CustomerCentricity #BusinessStrategy #Leadership
2 weeks ago | [YT] | 1
View 0 replies
Practical CSM
Forward-deployed engineers are becoming a bigger part of how technology companies support complex customers.
But what does this mean for Customer Success?
Join Minna Vaisanen and Andrea Bumstead for a live Practical CSM webinar exploring how technical and customer-facing roles are evolving, and why closer collaboration between CS, product, and engineering matters.
Webinar: Why Forward-Deployed Engineers Are Redefining Customer Success
Date: Tue, 23 June 2026
Time: 5pm UK / 12pm ET / 9am PT
Format: Live interview + Q&A
Watch it here - https://www.youtube.com/watch?v=8od3K...
3 weeks ago | [YT] | 1
View 0 replies
Practical CSM
Applying for Customer Success roles is not just about sending more applications.
Strong candidates often stand out through preparation, relevance, and proactive communication.
In this discussion, we explore practical ways to improve interview chances, from writing stronger CVs and cover letters to researching the company, product, and CS team before the interview.
Watch the video - https://youtu.be/SOiwXVZ_URo
#CustomerSuccess #CareerGrowth #CustomerSuccessManager #JobSearch
3 weeks ago | [YT] | 1
View 0 replies
Practical CSM
Many Customer Success roles are filled before they ever reach a job board.
In this discussion, we explore practical ways to approach a CS job search more proactively, from networking and community engagement to building relationships with recruiters and target companies.
A strong job search is often less about volume and more about relevance, visibility, and consistency.
Watch the video - https://youtu.be/y3b8N1gxRCg
#CustomerSuccess #CareerGrowth #CustomerSuccessManager #JobSearch
1 month ago | [YT] | 2
View 0 replies
Practical CSM
Not all Customer Success roles are the same.
Some focus on onboarding. Others are more strategic or commercially driven.
One common mistake when transitioning into Customer Success is changing both role and industry at the same time.
In this discussion, we explore how to position yourself for the right CS opportunities by focusing on relevance, transferable skills, and practical experience.
Watch the video - https://youtu.be/yjY0D1a0p1k
#CustomerSuccess #CareerGrowth #CustomerSuccessManager #SaaS
1 month ago | [YT] | 5
View 0 replies
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