Matt Jennings Leadership
Helping aspiring and new managers become confident leaders.
Drawing on 20+ years of experience in hospitality, leadership, coaching, and learning & development, I share practical advice to help you lead teams, develop management skills, progress your career, and succeed in operational leadership roles.
Whether you’re preparing for your first management position, developing as a leader, or looking to take the next step in your career, you’ll find practical tips, real-world lessons, and actionable strategies you can use immediately.
New videos on leadership, operations management, career development, and professional growth.
Matt Jennings Leadership
🚨 VIDEO 10 IS LIVE! 🚨
Double figures! 😂
I've just published Video 10 of my journey building Matt Jennings Leadership — and this one tackles something every manager will eventually have to deal with...
Difficult conversations.
You know the ones.
The conversation you've been putting off.
The one you've rehearsed in your head about 17 times.
The one that suddenly feels like a very good reason to make another cup of coffee. 😂
In the video I share a simple 5-step approach:
👉 Prepare
👉 Open
👉 Explore
👉 Clarify
👉 Agree
Including how to manage your own nerves, handle emotion during the conversation, help the other person take ownership of solutions, and turn the conversation into clear actions and follow-up.
And I've created a FREE Difficult Conversations Planner to go alongside it, so you can actually use the framework before your next conversation.
🎥 Watch Video 10 here and let me know:
What's the hardest part of having a difficult conversation for you?
Is it starting the conversation, dealing with emotion, getting the other person to take ownership, or something else?
I'd genuinely love to hear your thoughts.
We're building this thing one brick at a time. 🧱
Thanks for being part of it. 🙌
3 weeks ago | [YT] | 2
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