STUDEMY - Invidious

STUDEMY

Q.This is the go of the world.
(এটাই জগতের নিয়ম।)
Here 'go' is ---
(A) verb (B) adjective (C) noun (D) adverb

3 months ago | [YT] | 4

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STUDEMY

শীঘ্রই আবার আসছি তোমাদের মাঝে

6 months ago | [YT] | 1

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STUDEMY

IT/ITeS Notes পেতে হলে আমাদের YouTube channel Subscribe করে রাখবেন এবং বন্ধুদের কে শেয়ার করে রাখবেন।
ধন্যবাদ

6 months ago | [YT] | 1

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STUDEMY

D. Answer the following questions in short:-
1. How does handling new customers contribute to fostering brand loyalty?
Ans:- Handling new customers with care and efficiency creates a positive first impression, encourages repeat purchases, and builds long-term trust, ultimately fostering brand loyalty.
2. What precaution is advised when dealing with an impulsive, attractive customer?
Ans:- Provide clear, informative guidance and avoid pushing unnecessary products to prevent dissatisfaction or returns, maintaining transparency in communication.
3. Describe a recommended approach for handling angry customers.
Ans:- Stay calm, composed, and listen actively to the customer's concerns. Respond with empathy and provide clear, effective solutions without taking their behavior personally.
4. What’s the significance of using templates in query resolution?
Ans:-Templates help standardize responses, reduce errors, and speed up the query resolution process, ensuring consistency and efficiency in customer service.
5. How do loyal customers influence organic marketing for a business?
Ans:-Loyal customers often share their positive experiences on social media or by word of mouth, boosting organic marketing and attracting new customers without paid advertising.
6. Explain the purpose of Rule-Based Analysis in customer service.
Ans:-Rule-Based Analysis helps in making consistent decisions by applying predefined rules to specific customer scenarios, improving accuracy and efficiency in service.
7. What are the key advantages of utilizing text messaging for customer support?
Ans:-Text messaging enables real-time communication, provides quick updates, and is convenient for customers to receive support anytime and anywhere.
8. How does wireless data access benefit field teams in customer service scenarios?
Ans:-Wireless data access allows field teams to retrieve, update, and share information instantly from any location, improving responsiveness and service quality.
9. Describe the role of the ACD phone’s “Hold” button in customer interactions.
Ans:-The “Hold” button allows agents to pause the conversation, often playing music for the customer, while they gather information or consult with another department.
10. What are the primary rules to observe when handling confidential data in customer service?
Ans:- Use secure passwords, avoid sharing customer data unnecessarily, follow company privacy policies, and ensure data is accessed only by authorized personnel.