In this Salesforce Service Cloud project, we’ll walk you through how to streamline case management by building efficient processes that help your support team resolve customer issues faster. ✅ What you’ll learn in this tutorial: How to create record types to manage different types of cases How to set up business processes and support rules Using case assignment rules to route cases automatically Building validation rules to maintain clean, consistent data How to boost productivity with automation and workflows This project is perfect for Salesforce Admins who want to improve their customer support process and prepare for the Salesforce Administrator Certification. 📚 Based on the Trailhead project: tinyurl.com/5977d6y9 👉 Don’t forget to like, subscribe, and comment if you found this helpful. More Salesforce tutorials and certification prep guides are coming soon from The Declarative Academy! #Salesforce #ServiceCloud #CaseManagement #SalesforceAdmin #Trailhead #DeclarativeAcademy